Voice platform

An integrated voice platform from a single provider.

It is an end-to-end, cloud-based solution for your company’s communications – giving you the ability to manage voice calls, send and receive messages, and network your existing voice solutions: landline and mobile.

Depending on your needs, you will be able to create an effective call policy that will help you provide better service to your customers, build workstations for marketing campaigns, and optimize your company’s telecommunications infrastructure costs.

Platforma głosowa

A complete solution

There are three functional areas within the service.

Additional
services

Nagrywanie PRO

PRO Recording

The service of recording and archiving voice calls and SMS messages is compliant with the requirements of the MIFID II regulation. It has the ability to record incoming calls – both through the access number of the Group’s Voice Platform and those going directly to employees’ landline and mobile numbers.

Nagrywanie PRO

Possibilities:

  • dedicated panel for archiving and cataloguing recordings,
  • encryption of recordings, including with the use of an asymmetric public key,
  • 2-channel recording in .mp3 or .wave formats,
  • voice announcements informing about call recording: individual for each user, with the possibility of placing them in the IVR,
  • archiving of recordings on dedicated or shared disc space,
  • possibility of archiving recordings on client’s infrastructure,
  • possibility to integrate with an archive management tool by API,
  • additional call tagging with DTMF code.

How it works

Mobile telephony


The mobile telephony solution is based on T-Mobile’s own network, allowing for voice calls, but also advanced functionalities of a virtual PBX, sending SMS messages using a dedicated WWW application, sending and receiving fax messages and recording both mobile and landline calls.

Landline telephony


For landline telephony, access to the Voice Platform is based on any Internet connection or a dedicated line, which ensures security, reliability and high quality of calls.

PlTFORMA GŁOSOWA SCHEMAT
Schemt

Product benefits:

No start-up costs

The subscription fee model allows for full predictability and easy planning.

Guaranteed continuity of work

The agreement is fully redundant, with the possibility of signing an SLA of up to 99.99%.

Friendly API

Easy migration with enterprise applications, e.g. CRM, Microsoft Exchange.

Do you have questions or need an offer?

Write to our Business Advisor
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