How does the service work
IT for Business service?
1 First line of support:
If the problem is easy to solve, our consultant will instruct you how to deal with the fault yourself.
2 Second line of support:
More complicated cases are forwarded to the remote assistance center, where an IT specialist will fix the problem by connecting to your computer remotely.
3 Third line of support:
If you need on-site assistance, an IT specialist will be sent to you to diagnose and repair the fault at your premises.